Privacy Policy
Sunrise Tours

Updated: November 2025

Sunrise Tours (“we”, “our”, “us”) operates in Sydney, Australia, providing bus hire, coach charter, and private tour services. We are committed to protecting your privacy and ensuring your personal information is handled safely, securely, and in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website (www.sunrisetours.com.au), submit an enquiry, or use our services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Information that identifies you personally, including:

  • Full name
  • Email address
  • Phone number
  • Pickup and drop-off locations
  • Travel details and preferences
  • Payment information (processed securely via third-party providers)

1.2 Non-Personal Information

Information that does not identify you personally, such as:

  • Browser type and version
  • Device information
  • Website usage statistics
  • Cookies and tracking data

2. How We Collect Your Information

We collect information through:

  • Online enquiry forms
  • Quote request forms
  • Phone or email communication
  • Cookies and analytics tools (e.g., Google Analytics)
  • Direct booking information

3. How We Use Your Information

We may use your information to:

  • Provide quotes and respond to enquiries
  • Process bookings and deliver our services
  • Improve website functionality and user experience
  • Process payments securely
  • Send updates, confirmations, or service-related notifications
  • Comply with legal obligations

We do not sell, rent, or trade your personal information.

4. Disclosure of Your Information

We may share your information only when necessary:

  • With trusted service providers (e.g., payment processors, drivers)
  • To comply with Australian law, court orders, or government requests
  • To protect our legal rights and prevent fraud

All third parties are required to protect your information in accordance with relevant privacy laws.

5. Data Security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access, including:

  • SSL encryption
  • Secure servers and firewalls
  • Restricted access to confidential data

However, no method of transmission over the internet is completely secure.

6. Cookies and Tracking Technologies

Our website uses cookies to:

  • Improve website functionality
  • Analyse traffic and user behaviour
  • Personalise user experience

You may disable cookies through your browser settings, though this may affect website functionality.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

8. Access to and Correction of Personal Information

You may request access to the personal information we hold about you or request corrections if the information is inaccurate.

To request access or changes, contact us using the details below.

9. Retention of Personal Information

We retain your information only for as long as necessary for:

  • Business operations
  • Legal or tax requirements
  • Service obligations

10. International Data Transfers

While our business operates primarily within Australia, some service providers may store data overseas. We ensure these providers comply with strict privacy and security standards.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with the revised date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to make a request, please contact us:

Sunrise Tours
Sydney, Australia
Website: www.sunrisetours.com.au
Email: [email protected]

Thank you for choosing Sunrise Tours. We are committed to protecting your privacy and ensuring a safe experience when using our bus hire, coach charter, and private tour services.